Last updated: 9/1/2025
At Viscount MFB, protecting your financial privacy and personal information is our highest priority. This privacy policy explains how we collect, use, protect, and share your information when you use our WhatsApp banking services. By using Viscount MFB, you agree to the terms outlined in this privacy policy.
We understand that trust is essential when handling your financial data. Our commitment to privacy extends beyond compliance - we believe your personal and financial information should remain private, secure, and under your control at all times.
We collect information necessary to provide secure banking services through WhatsApp, including your BVN or NIN, date of birth and phone number.
2.1 Personal Information: We collect your name, WhatsApp number, bank account numbers, BVN (when required for verification), and transaction details to process your banking requests safely and in compliance with CBN regulations.
2.2 Transaction Data: We store details of money transfers, bill payments, airtime purchases, and other financial transactions to provide account history and support services.
2.3 Communication Data: We process your WhatsApp messages, voice notes, and images (including Snap & Pay photos) to understand and fulfill your banking requests using our AI technology.
2.4 Device Information: We collect device identifiers, IP addresses, and usage patterns to prevent fraud and enhance security of your financial transactions.
We use your information exclusively to provide banking services, ensure transaction security, and comply with Nigerian financial regulations. Your data enables us to process transfers, verify transactions, and protect your account from fraud.
We share your information only with trusted financial partners, regulatory authorities, and service providers essential for banking operations. We work with licensed Nigerian banks, payment processors, and CBN-approved verification services to complete your transactions securely.
We may share your information with Nigerian banks (GTB, Access, UBA, Zenith, etc.) and mobile money providers (OPay, PalmPay, Moniepoint) to process your transfers and payments. We also share data with identity verification services and fraud prevention systems as required by CBN regulations.
In cases of suspected fraud or legal requirements, we may share information with law enforcement agencies, CBN, or EFCC to protect your account and comply with Nigerian financial laws.
We will never sell your personal or financial information to third parties for marketing purposes.
We employ bank-grade security measures to protect your financial data, including end-to-end encryption for WhatsApp communications, secure data storage, and multi-factor authentication. All transactions are processed through CBN-regulated banking infrastructure with real-time fraud monitoring.
Technical Security: We use AES-256 encryption for data storage, TLS encryption for data transmission, and tokenization for sensitive financial information. Our systems are regularly audited for security vulnerabilities.
Operational Security: Our staff undergo background checks and receive regular security training. Access to your data is strictly limited to authorized personnel who need it to provide your requested services.
Transaction Security: Every transaction requires your explicit confirmation through WhatsApp. We use real-time fraud detection, account name verification, and transaction limits to protect against unauthorized transfers.
You have comprehensive rights regarding your personal and financial information, including the right to access your data, correct inaccuracies, request deletion of your information, and withdraw consent for data processing. You can also opt-out of promotional messages while maintaining essential transaction notifications.
To exercise these rights, simply message us on WhatsApp or contact our privacy team at privacy@viscountmfb.com. We will respond to your request within 30 days and provide clear information about any limitations based on regulatory requirements or active transaction records.
We may update this privacy policy to reflect changes in our services, regulatory requirements, or privacy practices. We will notify you of significant changes through WhatsApp notifications and by posting the updated policy on our website at least 30 days before any changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your financial privacy. Continued use of Viscount MFB after policy updates constitutes acceptance of the revised terms.
If you have questions about this privacy policy or concerns about how we handle your information, please contact us:
For urgent privacy concerns or suspected data breaches, contact our security team immediately at security@viscountmfb.com
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